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Privacy policy

INTRODUCTION:

The purpose of this document is to establish and regulate the rules of use of this web portal, understanding by it all the pages and their contents owned by tropical souls which are accessed through the domain: http: ///

web portal attributes the condition of user of the same and implies the acceptance of all the conditions included in this Legal Notice. The user undertakes to read this Legal Notice carefully on each of the occasions in which he or she intends to use our web portal since it and its conditions of use contained in this Legal Notice may be modified.

IDENTIFICATION DATA:

In compliance with the duty of information contained in article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, the Holder presents his identification data.

  • Owner: 
  • NIF: 
  • Address: 
  • Email: info@.com
  • Website URL: 

USERS:

Access and / or use of this web portal attributes the condition of USER, who accepts, from said access and / or use, the General Conditions of Use listed here. The aforementioned Conditions will be applicable regardless of the General Contracting Conditions that, in their case, are mandatory.

USE OF THE PORTAL:

Tropical souls provides access to various information in relation to its services, products, information about our entity, blog, contact sections, hyperlinks to social networks, (hereinafter, “the contents”) belonging to tropical souls. In addition, said website provides computer access to our customers through the “Customer Access” section to all its services and content related to the provision of our services.

The user assumes responsibility for the use of the portal and its functionalities. This responsibility extends to the registration, data collection or filling in of forms that are necessary to access services. In said registration, the user will be responsible for providing true and lawful information.

INTELLECTUAL AND INDUSTRIAL PROPERTY:

Tropical Souls by itself or as assignee, is the owner of all the intellectual and industrial property rights of its website, as well as of the elements contained therein (an enunciative title, blog articles, images, sound, audio, video, software or texts; trademarks or logos, color combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.), ownership of Tropical souls all rights reserved.

By virtue of the provisions of articles 8 and 32.1, second paragraph, of the Intellectual Property Law, the reproduction, distribution and public communication, including the method of making them available, of all or part of the contents of this web page, for commercial purposes, in any support and by any technical means, without the authorization of tropical souls

The user undertakes to respect the Intellectual and Industrial Property rights owned by Tropical souls.The unauthorized use of the information contained in this Site, as well as the damages caused to the intellectual and industrial property rights of Tropical Souls, may lead to the exercise of the actions that legally correspond and, if applicable, the responsibilities derived from said exercise.

EXCLUSION OF GUARANTEES AND RESPONSIBILITY:

Tropical souls is not responsible, in any case, for damages of any nature that may cause, by way of example: errors or omissions in the content, lack of availability of the portal or the transmission of viruses or malicious or harmful programs in the content, despite having adopted all the necessary technological measures to avoid it.

The content, information and / or advice expressed in this web portal and blog should be understood as merely indicative, being exempt from any responsibility with the users who make use of them, since those who must decide according to their criteria the opportunity of them.

Tropical souls reserves the right to modify the content of the Site without prior notice and without any type of limitation. Likewise, the company declines any responsibility for any damages that may cause the lack of availability and / or continuity of this Site and the services offered on it. Likewise, we cannot guarantee the absence of viruses or other elements on the Web that may cause alterations in your computer system.

If you believe that any content and / or information on this Site is vulnerable to a legitimate right or current legislation, we would appreciate it if

RETURNS POLICY

Our policy, complying with current regulations, is to grant you the right to return any item purchased at tropicalsouls.com within 15 days from the date of receipt.
To make the return, the product must be in perfect condition, with all the labels attached, in its original packaging and with any other promotional product included. Like when you received it, without having been used or tampered with.
For the management of returns, the client will send the package with the courier company of their choice and postage at their expense.
If the exchange or return is made in our physical store, it will be free.
For the processing you should contact info@.com
It is important that when packing the item there is no damage to the original packaging. In the event that it is returned without said original packaging or with damage, the amount that will be paid to the customer for the return of the product will be reduced by the amount that corresponds according to the status of the returned product.
Once the product has been received in our warehouses and after checking its status, the amount will be reimbursed through the payment method used in the purchase.
If the exchange or return comes from Ceuta, Melilla, the Canary Islands or International, both the return costs and the customs and local taxes will be the responsibility of the customer.
If the product does not correspond to the order made by the customer, miviciomovil.com will bear all the expenses. To carry out any management it will be necessary to present the original purchase invoice issued by miviciomovil.com. No shipment of merchandise will be made until the item to be returned has been received in our warehouse and it has been verified that it returns in perfect condition. Once we have contacted the client, we will proceed to collect the product, totally free, and the incident will be processed.


SHIPPING POLICY

All orders will be processed and shipped the next business day (Saturdays and Sundays and holidays we will remain closed) once the payment has been processed and received (for the payment method by bank transfer it may take up to 48 hours).

Does shipping cost?

For purchases over € 99 including taxes, shipping is Free, otherwise, shipping will cost € 4.95, taxes not included.

FOR HOW LONG IS THE PERSONAL DATA COLLECTED KEPT?
The personal data provided will be kept:
As long as the commercial relationship is maintained.
Until its deletion is requested by the interested party (for example, unsubscribe from the newsletter).
Remarketing
The remarketing function allows us to reach people who have previously visited the WEBSITE and associate a specific audience with a specific message. Remarketing is a method of getting users who have visited our site to do so again. As a Tropical Soul user, we inform you that we are collecting information for remarketing functions. The information we collect thanks to this function is collected by Facebook cookies (Facebook Pixel). You can know the data that these cookies collect in the following privacy policies of each service:

Facebook privacy policy
If you do not want your information to be collected by these cookies, you can disable the use of Google cookies through the Google Ads Settings. You can also disable the use of cookies from a third-party provider through the Network Advertising Initiative opt-out page. This type of service allows you to interact with social networks or other external platforms directly from the pages of this WEBSITE. The interactions and information obtained by this WEBSITE will always be subject to the user’s privacy settings in each social network. In the event that a service is installed that allows interaction with social networks, it is possible that, although users do not use the service, it may collect web traffic data related to the pages on which they are installed.

Facebook ads
At Hauglans we use Facebook ads, Facebook’s advertising platform, which allows us to create campaigns and advertisements. When generating an ad, you can segment your audience by:
Place
Demographic data (age, gender, etc.)
Interests (activities, hobbies, etc.)
What they buy on the internet and through other channels
The data obtained through Facebook ads are subject to this privacy policy from the moment the user leaves their data in the form on this WEBSITE to join the subscription newsletter. In no case will the information from Facebook be used for a different purpose.
Legitimation for the treatment of your data
The legal basis for the treatment of your data is: The unequivocal consent. How do we obtain your consent? At the time of entering your data in any form you must accept, to continue, the privacy policy expressed here. In this way we understand that you give us permission to process your data. The prospective or commercial offer of products and services is based on the consent that is requested, without in any case the withdrawal of this consent conditioning the execution of the subscription contract. Data category The categories of data that are dealt with in this blog are simply identifying data. Specially protected data categories are not treated.
To which recipients will your data be communicated?
Many tools that we use to manage your data are hired by third parties. To provide services strictly necessary for the development of Tropical Soul’s activity, it shares data with the following providers under their corresponding privacy conditions: Google Analytics: a web analytics service provided by Google, Inc., a Delaware company whose main office is at 1600 Amphitheater Parkway, Mountain View (California), CA 94043, United States. Google Analytics uses cookies, which are text files located on your computer. Advisory / Management: XX, treats the data in order to perform its advisory / management services to Hauglans. Web platform: WordPress. Automattic Inc., San Francisco, California, United States, processes the data in order to perform its web platform services to Hauglans. Web Design: Abaservicios Online S.L. C / Eugenio Pérez nº2 28048 Madrid, provides hosting and web update services to Hauglans. Email marketing: The Rocket Science Group LLC d / b / a Mailchimp with address in the USA. They process the data in order to carry out their crm and email marketing services to Hauglans.
What are your rights when you provide us with your data?
Anyone has the right to obtain confirmation on whether or not at Hauglans we are treating personal data that concerns me. Interested persons have the right to:
Request ACCESS to personal data related to the interested party
Request its RECTIFICATION OR DELETE
Request the LIMITATION of your treatment
OBJECT to treatment
Request PORTABILITY of the data
Interested parties may access their personal data, as well as request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, the interested parties may request the limitation of the processing of their data, in which case we will only keep them for the exercise or defense of claims. In certain circumstances and for reasons related to their particular situation, the interested parties may object to the processing of their data. Hauglans will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims. As an interested party, you have the right to receive the personal data that concern you, that you have provided us and in a structured, commonly used and machine-readable format, and to transmit them to another data controller when:
The treatment is based on consent.
The data has been provided by the person concerned.
The treatment is carried out by automated means.
By exercising your right to data portability, you will have the right to have personal data transmitted directly from controller to controller when technically possible. The interested parties will also have the right to effective judicial protection and to file a claim with the control authority, in this case, the Spanish Agency for Data Protection, if they consider that the processing of personal data that concerns them violates the Regulation.

Navigation
When browsing the WEB, non-identifiable data can be collected, which may include IP addresses, geographical location (approximately), a record of how the services and sites are used, and other data that cannot be used to identify the user. Among the non-identifying data are also those related to your browsing habits through third-party services. This website uses the following third-party analysis services:

Google analytics
We use this information to analyze trends, administer the site, track user movements around the site, and to gather demographic information about our user base as a whole.
Secret and data security
At Hauglans we are committed to the use and treatment of the personal data of users, respecting their confidentiality and using them in accordance with the purpose thereof, as well as to comply with their obligation to save them and adapt all measures to avoid alteration , loss, treatment or unauthorized access, in accordance with the provisions of current data protection regulations. Furthermore, this WEB includes an SSL certificate. It is a security protocol that makes your data travel in an integral and safe way, that is, the transmission of data between a server and a web user, and in feedback, is fully encrypted or encrypted. Logically, Hauglans cannot guarantee the absolute impregnability of the Internet and therefore the violation of data through fraudulent access by third parties such as hackers and others. With regard to the confidentiality of the processing,
Hauglans will ensure that any person who is authorized by us to process customer data (including its staff, collaborators and providers), will be under the appropriate obligation of confidentiality (either a contractual or legal duty). When a security incident occurs, upon realizing Tropical Soul, it must notify the Client or User without undue delay and must provide timely information related to the Security Incident as it is known or when the Client or User reasonably requests it.
Accuracy and veracity of the data
As a user, you are solely responsible for the veracity and correctness of the data that you send to this WEBSITE, exonerating Hauglans from any responsibility in this regard. That is, users guarantee and respond, in any case, to the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated. The user agrees to provide complete and correct information in the contact or subscription form.

Acceptance and consent
The user declares to have been informed of the conditions on protection of personal data, accepting and consenting to the treatment thereof by Tropical Soul in the manner and for the purposes indicated in this privacy policy.

Revocability
The consent given, both for the treatment and for the transfer of the data of the interested parties, is revocable at any time by communicating it to Tropical Soul in the terms established in this Policy for the exercise of ARCO rights. This revocation will in no case be retroactive.

Changes to the privacy policy
Tropical Soul reserves the right to modify this policy to adapt it to new legislation or jurisprudence, as well as industry practices. In this case, the changes introduced will be announced on this page with reasonable anticipation of their implementation.

Commercial emails
In accordance with the Law of Services of the Information Society and Electronic Commerce (LSSICE), Tropical Soul does not carry out SPAM practices, so it does not send commercial emails that have not been previously requested or authorized by the user . Consequently, in each of the forms on the web, the user has the possibility of giving their express consent to receive the newsletter, regardless of the commercial information requested on time. In accordance with the provisions of Law 34/2002 on Services of the Information Society and Electronic Commerce, Hauglans undertakes not to send communications of a commercial nature without properly identifying them.

 

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